about Us

About Townsville Windows and Screens

At Townsville Windows and Screens, we’ve been proudly serving North Queensland since 1988. From our base in Townsville, we’ve grown from a small local glazing business into a trusted name for custom windows, screens, security solutions and glass services throughout Townsville, Ingham, Charters Towers and the Burdekin Shire.

We are locally owned and operated, and our team loves what we do — whether that’s designing a perfect shower screen, installing cyclone-rated aluminium windows, or supplying high-performance Crimsafe security screens.

A room with folding glass doors open to a pool and trees. A person stands near the doors.

Our Story and Values

We’ve been part of the North Queensland community for over three decades, which means we understand the unique challenges Queensland homes and businesses face — from tropical storms to everyday wear and tear.

In 2022, the business was taken over by Paul from Vetro Windows & Doors, and while our team has evolved, our commitment to quality, reliability and honest service remains as strong as ever.

Our core values are simple but essential:

  • Local expertise: We live and work here — and we build solutions that suit the Townsville climate and lifestyle. 
  • Quality first: From materials to installation, we insist on products that perform and endure. 
  • Respect and integrity: Every job, big or small, is handled with respect for your time, budget and property. 
  • Customer focus: We build long-term relationships with our customers — because we want to be the local team you call again and again. 

Who We Are

We’re proud locals with deep experience in glazing, aluminium fabrication and security products. Our team are problem-solvers who help homeowners, builders and business owners find practical, robust solutions.

Whether you’re replacing damaged glass or designing custom aluminium windows, we bring professional advice and attention to detail to every project. 

Our Service Area

We’re based in Townsville and service all surrounding regions — including:

  • Townsville
  • Ingham
  • Charters Towers
  • Burdekin Shire

If you’re anywhere in North Queensland and need premium windows, screens, glass or installation services, we’re just a call away.

Our Commitment to You

We know that choosing the right windows, doors or security screens can make a big difference to comfort, safety and value — whether it’s for a coastal home or a commercial site.

That’s why at Townsville Windows and Screens we:

  • Provide free quotes and personalised consultations. 
  • Use trusted brands and components built for Queensland conditions. 
  • Offer tailored solutions that balance style, performance and security. 
  • Stand behind our workmanship with friendly after-service support. 

From security screens to shower screens, patio enclosures to custom wardrobes, we partner with you to deliver products that enhance your property and give you peace of mind. 

Get to know us, have a chat about your project, or simply pick our brains — that’s what we’re here for.

More About Us

Years of Experience

35+ Years Experience

Accreditations

QBCC Number: 132409

Payment Options

  • Cash
  • Credit Card
  • Debit Card
  • Invoice

Products

  • Aluminium Windows
  • Aluminium Doors
  • Security Windows, Doors & Screens
  • Crimsafe
  • Windows
  • Doors
  • Wardrobes
  • Shower Screens
  • Patio Enclosures
  • Shutters
  • Plantation Shutters
  • Cyclone Roller Shutters

Brands

  • Pivotech
  • Crimsafe
  • AWS
  • Capral Aluminium
  • Phantom Screens
  • Centor
  • Sunline Shutters
  • CW products
Close-up of a screen door with a black lock and a silver keyhole. The mesh pattern of the screen is visible.

We install Crimsafe across hinged screen doors, sliding screen doors, bi-fold and stacking doors, as well as fixed window screens. With a lifetime transferable warranty on frames and a 10-year warranty on mesh, Crimsafe is a long-term investment in your home’s safety. From family homes in Townsville suburbs through to properties in Charters Towers, Ingham and the Burdekin, Crimsafe delivers premium protection without compromising airflow or visibility.

Real Reviews from Local Customers

Five black stars arranged horizontally.

Amazing Experience

Great experience dealing with Townsville Windows & Screens, staff are great to deal with and our job was finished four weeks ahead of schedule. Our installer was very particular in his work, polite and courteous, and did an amazing job. I would recommend these guys to anyone. Thank you.

Five black stars in a row.

Highly Recommended

Just had work done on aluminium windows and doors by Lalo. Very professional and very efficient. So pleased with the results. Many thanks for a job well done! I highly recommend Townsville Windows and Screens.

Five black stars in a row, rating.

Prompt Service

Gave Townsville Windows and Screens a call and was there the next day, prompt and awesome service. The young man who changed our security screen doors to stronger, dog proof, very friendly, fast... Would highly recommend this company and use them again!!!!

Five black stars.

Professional Team

Professional staff gave me all the information I needed. Very good to deal with and did what they said. I will go back and do recommend Townsville Windows and Screens.